So, this is how my day started. I got out of bed. Okay... we'll jump to the 'How my work day' started. I get a ticket to "Install a Printer". Simple enough. Trying to be ahead of the game, I decide I'll call the user first, find out what kind of print device she is using, download the drivers so I can easily install the necessary software. This is how the conversation went:
Me: This is Nick with the helpdesk.
Me: I understand you need a printer hooked up?
Me: Okay, what kind is it.
Me: Okay... what KIND of printer?
Me: Okay... what is the NUMBER on the printer?
Her: I don't know.
Me: Okay... can you look?
Her: Its in the other room.
Me: Ah. Okay, well what room is that?
Her: The room next to mine!
Me: Ma'am.. there are lots of rooms in HQ, can you plese tell me the room number?
Her: *gives me a room number*
At this point, everyone in my office is laughing at me, and tell me "good luck".
I take a deep breath and go on my way to help out this pleasent person. To my surprise, the HP (a 6300 to anyone that cares), was already in the room. I decide the first thing to do is remove her old printer, which I was moving "next door". I get to the next room, with the printer in hand, and ask her "Where do you want this to go?" She responds "Well, where CAN it go?" I smiled to myself, but bit my tounge. I then re-asked her "Well... it can go anywhere... where do you want it?" "Well, it has to be hooked up to a computer right?" "Only if you want it to print ma'am."