Friday, April 30, 2010

Explain it to me like I'm from the year 1985

I'm sure we've all had the preceding phrase (or a variation there of) muttered to us at some point in our lives.

I need you to go to your desktop, and click on "My Computer".
Go to my where?
Your desktop.
What is that?
.... you're desktop....
What is that?
The screen with all your icons.
Screen with all my icons...
You know the screen that shows up when you FIRST boot into windows.
Outlook?
No. The place with all the icons. My Computer. My Documents. Recycle Bin....
I don't have that.
I'm pretty sure you do ma'am.
Okay - I found my computer.
Good, double click on that.

The rest of the conversation just goes down hill from there. I mean, if someone doesn't know what the "Desktop" is, how are you suppose to explain a DOS Prompt or Network drives?

Thursday, April 29, 2010

Power bone connects to the, Monitor bone...

This is another one of those no setup needed posts. Person complains his monitor doesn't power on, but it worked fine before he moved offices. *SPOILER ALERT* It wasn't plugged in.

Tuesday, April 27, 2010

LEGO my... D'oh!

I was going to hold off on writing this, but I decided, I needed to get something written in the month of April, so here we are.

Along with the test I suggested everyone take when they are hired, I am also going to recommend all new people get a pack of LEGOs with their welcome packet to see if they can understand the concept of putting together basic shapes.

I was playing phone tag of sorts with this particular user for a day or two. In my defense, my ticket only said it was a local printer install, so while I was attempting to make find a conveninet time for both of us, he was not my most pressing issue as he could always just walk the extra ten feet and go to the other print device. I walked into this person office and his boss says "Finally, (person x) can start working)!" So, I proceed to find out what needs to be done. Turns out, he needs his Docking Station, SECOND Monitor, Blackberry configured, and Printer setup. The only thing that actually requires IT help, is the Blackberry and printer setup, as they need software installed. The docking station and second monitor is "Put the round peg in the round hole" Sesame Street stuff that two and three year olds do (shout out to Peter and Aaron!). This user was apparently telling his boss that he couldn't do any work without all of his accessories setup.
I think I'm going to claim that I am unable to work because I don't have an iPad. I wonder if my company will cave and get me one....