Tuesday, July 28, 2009

The One without a title

Yesterday, I was 'tapped' to be the tech for an exercise that the DHS is conducting. Its easy enough, I just need to walk through a room of about 100 people every half-hour or so, and see if anyone needs any "technical assistance". Simple enough...

I watch a user go to the printer. I notice him staring at the blinking light. I notice him staring at the LCD screen. He then comes to me saying he can't print. Well, thinking "everyone else seems to be printing okay, maybe he just has a bad connection", I go to his desk and click "Print Test Page", and the process goes through, however, I notice the "attention" light blinking on the printer. I walk over to the printer. I notice the SAME blinking light. I look at the SAME LCD screen. Anyone want to guess as to what was on the screen? If you guessed "Out of Paper" you are smarter than this guy.

*sigh*

Wednesday, July 22, 2009

Change of pace

While this does not have anything to do with "ID10Ts", it was a humorous exchange of words that I feel compelled to write about, and before anyone says anything, no, I was a participant in the conversation, just an observer.

Person 1: *Person 2*, do you remember the other day when you elluded to someone wanting my sack?
Person 2: I'm on the phone.....
User on Speaker phone: I can call back.


ROFL

Thats why...

Installing software for people is always an adventure. Users are dumb, which is why we don't give them Admin rights. Some people, just don't understand why that is. They want to have as much control over their workstations as they do on their home computers. For example...

User: Why can't I install this program?
Me: Because you don't have admin. rights.
User: Well, why can't I have admin rights?
Me: What do you need them for?
User: So I can install stuff.
Me: THAT is why.