Thursday, April 7, 2011

Audit-ations

User: I need you to look at a computer today. One of our auditors says his computer doesn't have the policy which is suppose to lock the screen after fifteen minutes of in-activity. This is a security issue, as it is one of our auditors, and he has sensitive information on his computer. Me: While I understand your concern, perhaps this employee should follow our rules regarding locking their computer when it is not in use. Fifteen minutes is a long time to leave a machine unlocked if you are counting on a policy to protect your files. User: You know what? That is a good point. Disregard this conversation. /facepalm

Tuesday, March 22, 2011

N-I-C-H......

Today I went to see an individual who was experiencing problems activiating their blackberry. They told me they have been unsuccessful the past two weeks at following the directions provided, and if I could please take the device and see if I can activated. I obliged.

I followed the directions, and sure enough the blackberry did not activate. I tried it once more, thinking that maybe there was something wrong with the connection, still it failed to activate. I was about to throw the device across the room when I thought of one POSSIBLE solution.

Now you see, Blackberry's, despite their exotic fruity naming convention, are quite simple to use. They are linked to an email account, which notifies the carrier of said device, "Hey, someone just emailed you, here is the message." Due to its ablility to keep you connected, it does require one thing. That one thing is the ability to spell. More specifically, the ability to spell your name. Our email address's (in most cases) are just our names, so this skill is very handy to have when you are inputting it into the "email address" field. Upon looking at the settings, I saw this person did not possess this skill.

There are ten letters in their name, so getting one or two confused is inevitable right?

Tuesday, March 15, 2011

Limbo Blackberry

Wow. It has been a long time since I have updated this blog. Here it is the Ides of March, and I am just now getting around to posting my first post on those story posting site. To be clear, I don't think my lack of writing has had to do with the lack of talent around me. This agency has not suddenly became smarter with the change of the year year (quite the contrary actually), but with all the increased work-load, I just don't have time to really take in exactly what is being said as I'm helping people. I need to change that. I can already feel the creative juice rust falling off my brain as I type this, and I need to keep my mind sharp.

There really isn't much to this other than the write up in my ticket which is as follows:
"The users Blackberry won't turn off or on."