Wednesday, July 7, 2010

We don't need no stinkin wires.

While investigating a "User can not connect to the internet/network" ticket, I was also asked to help someone else in the same room. This is how that conversation went:

User: Can you get me a longer internet cord? As you can see, its stretching over my co-workers desk, and I don't want it to interfere with him. Its been like this for a week, and no one will help.
Me: [Pushes cable so it falls behind the desk that it is stretching across] Is that better?
User: .... yes.

Friday, July 2, 2010

/Facepalm

User: I need help printing.
Me: Okay. What seems to be the problem?
User: Where does the document go when I print?
Me: .... to the print device?
User: No, I mean which one?
Me: The printer you selected...?
User: But where is it?

[Nick looks over the computer and notices the user is attempting to print to "OneNote"]

Me: Well, first, you're not actually printing to a print device...
User: I know, but when this screen pops up [pointing to the OneNote image], where does it go?
Me: It goes to the screen...? The file doesn't move, it stays where you opened it from.
User: Okay, but then why can't I print it?
Me: Because you don't have an ACTUAL Printer selected.
User: I know because...
Me: Here. [Clicks on a printer] You're all set. Just hit print, and walk over to THAT printer to pick up what you want printed.

I'll be here all week....

User: I need some help when you get a second.
Me: Okay... what seems to be the problem?
User: I need your help to install a webpage.
Me: .... You need me to install a webpage?
User: Yes, I can't access *insert web page*
Me: You can't access it, or you can't get to it?
User: I can't get to it. I need you to install it.
Me: Okay, well what is the address?
User: I don't know. I just need you to install it for me.
Me: Do you know HOW a webpage works?
User: Yes, I just need you to install it.

[Walks across stage to users computer. Nick begins typing on keyboard while user looks over shoulder]

Me: So, is THIS the webpage you need installed?
User: YES! Thank you!