Thursday, May 27, 2010

Sorry, we're out of internets.

There was a power-surge in one of the buildings last night/this morning, which caused our network in the building to go 'offline'. While our network guys were fixing the problem, I was tapped to do the wonderful task of telling people as they walked in (because, they couldn't read the sign that we posted on the door), "There was a poor outage last night, and all of the internet/network at this site is currently unavailable. We are currently fixing the problem, and it will be ready when its ready."
The floor I was assigned is in fact, an "IT" floor. These people are government employee's. I had the following conversation, I kid you not, at LEAST five times.

Me: * Sch-peal*
User: Oh, well I can still user the internet right?
Me: No *Sch-peal*
User: Oh, well, I can still get email right?
Me: No, *Sch-peal*
User: Why not? It is just Outlook.

/facepalm

Thursday, May 20, 2010

Whats in a name anyway?

Earlier today, I had one of the weirdest conversations of the past... well, few days anyway. I have been a part of MANY strange conversations in my day ("Who would win in a fight, a Cat or a Squirrel with a shoulder cannon?" being at the top of the list). This conversation wasn't with a user, but I still deem it blog-worthy.

As a setup, we were instructed to take inventory of all the equipment we have been issued. The email stated who we should send the email to. I am not the person. I share two common letters of my first name with the person, thats about it. His name is shorter than mine, and our last name are nothing alike.
I return to my desk after grabbing lunch, and notice someone looking at my name plate. I didn't think anything of it, until about five minutes later when I got an email with said persons equipment list. Being the smart-a$$ I am, I called him out saying I'm not the person that he needs to send this to. "Yes you are" he tells me. He then goes to my name plate and says "See?"
I look at the person next to me and say... "Yeah... thats my name, but again, I'm not the person you are suppose to send it to."
"Oh. Well, we need to change this nameplate then."
"....why?"
"Because, its not who it says it is."
"No, it does say who sits there. We don't need to change the nameplate, OR my name. You just need to send the email to the right person."

Wednesday, May 19, 2010

I can't make this stuff up.

User: I am having issues with my local printer. It is saying its "offline". I tried turning it off and back on again, but that didn't work.
Me: Have you tried plugging it in?
User: D'oh.