The floor I was assigned is in fact, an "IT" floor. These people are government employee's. I had the following conversation, I kid you not, at LEAST five times.
Me: * Sch-peal*
User: Oh, well I can still user the internet right?
Me: No *Sch-peal*
User: Oh, well, I can still get email right?
Me: No, *Sch-peal*
User: Why not? It is just Outlook.