Tuesday, June 8, 2010

To be OR.....

So, there I was, minding my own business, when this woman walks into our office, stating she needs to get her profile setup on her laptop. So , I take her to the 'setup profile' station, and attempt to get her to login. It turns out, for whatever reason, the image was corrupted, and Windows was unable to verify the license. Fine, whatever, we, as IT had a solution to the problem. THAT is not where my all-star comes into play. What takes place over the next sixty seconds is what had me almost crying I was laughing so hard.
"Okay, we'll need to re-image your machine. You can either go back to your property manager and get a new computer, OR, you can wait 3-5 days for us to fix this one."
"Well, it doesn't sound like you're giving me a choice."
I smile politely and say okay, so you'll go get a replacement?
"Wait.... what? I thought you said its going to take 5 days to fix."
"I did say that, OR you can go get a replacement."
"So... what are my options?"
".... you're options are to go get a new computer, OR wait for this to be fixed."
"But, what are you going to do with this one if I go get a new computer?"
".... fix it."
"But why would I get a new computer if you're going to fix this one?"
"So you have a computer now, instead of in five days."
"So, you're going to give my property manager a broken computer?"
"No, we are going to fix this one. Whatever you decide, this computer will be fixed in three to five days, you choice is to WAIT, or NOT wait, and get a new one now."
"I don't understand."
At this point, I threw my hands up in the air. I had no other way to describe to this woman that she did in fact have a choice. Finally, she just gave up and said "You know, I'm tired, I don't want to deal with this now, I'll just wait for the computer to be fixed."
"Very good ma'am. Have a good weekend."


No comments:

Post a Comment