I'm sure we've all had the preceding phrase (or a variation there of) muttered to us at some point in our lives.
I need you to go to your desktop, and click on "My Computer".
Go to my where?
Your desktop.
What is that?
.... you're desktop....
What is that?
The screen with all your icons.
Screen with all my icons...
You know the screen that shows up when you FIRST boot into windows.
Outlook?
No. The place with all the icons. My Computer. My Documents. Recycle Bin....
I don't have that.
I'm pretty sure you do ma'am.
Okay - I found my computer.
Good, double click on that.
The rest of the conversation just goes down hill from there. I mean, if someone doesn't know what the "Desktop" is, how are you suppose to explain a DOS Prompt or Network drives?
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