As luck would have it, this is post is actually a pt. II of the previous one. In fairness to the user, he is not the one that opened the ticket, that however, does NOT excuse what he told me when I got there.
User: Can you also take a look at my speakers, I can't seem to get any sound.
(can anyone guess where this is going?)
Me: Sure, let me see...[Nick presses "Mute" button and "Up" on the Volume. Music begins to play]
User: What did you?
Me: Oh the...umm... volume button was stuck.