My winning ticket for the day had the headline of "User needs assistance in backing up R and M to IronKey. Thinking there was more to this ticket than that, I optimistically went to the office. I was wrong. It was simply a "Copy and Paste" ticket.
What got me though wasn't his ineptitude, but the fact that as I was leaving, he said "That was really easy, why couldn't the girl on the phone help me?"
"I spent almost an hour talking to your phone support, and the girl on the other end had no idea how to do what I was asking."