Tuesday, August 31, 2010

No Title Needed

I've talked about the tier one support before, and how unimpressive their technological skills are yet never cease to amaze us with the lack of effort they put forth in their bumbling attempts to "help" people. For every person I blog about (which apparenlty has been in the 60's), there are at least two stories of these bafoons I could tell but choose not to because the conversations only last a few seconds. They will ask things like "Why can't this person get on the internet?" To which I/we will reply "Are they connected to it?" "Oh, I didn't ask... hang on". That is but a small example of what we deal with. It is really more the lack of effort than the actual questions. Not knowing something is one thing, but not even TRYING is something else.

This time... I can't help but share. I was so excited, I dropped the phone, and proclaimed this to be the BEST phone call I have ever recieved, and will stop taking calls from our tier one due to never being able to top it.

Caller: This is *insert name here*. I have a question for you. Where is the power-button on the *insert workstation type*.

Me: As in... the button you press to turn it on?

Caller: Yes.

Me: So... it IS plugged in... you just don't know how to activate it?

Caller: Correct.

Me: Have you tried looking at the FRONT of the box?

Caller: Well... no... I mean... I can't find it.

Me: Check the frong again... there should be a power-button right above the Dell logo.

Caller: Oh... okay... thanks...


No comments:

Post a Comment