User: My remote desktop doesn't work, I can't login to my computer here at work.
Me: Okay, was the computer turned on?
User: (irritated) Yes, of course my laptop was turned on, that was what I was using to remote into my work computer!
Me: No, ma'am... the computer at your office, was that turned on?
User: Why does that need to be on?
Me: So you can connect to it?
This conversation actually went back and forth for a good 30 seconds, she could not get it through her head that the computer she wanted to access had to be turned on in order to access it.