Tuesday, December 8, 2009

"Remote waste of time"

People don't seem to understand that "Remote Desktop" is only useful if the computer you are trying to remote into is turned on. This is pretty much, word for word a conversation I had with a user the other day.

User: My remote desktop doesn't work, I can't login to my computer here at work.
Me: Okay, was the computer turned on?
User: (irritated) Yes, of course my laptop was turned on, that was what I was using to remote into my work computer!
Me: No, ma'am... the computer at your office, was that turned on?
User: Why does that need to be on?
Me: So you can connect to it?

This conversation actually went back and forth for a good 30 seconds, she could not get it through her head that the computer she wanted to access had to be turned on in order to access it.


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