Anyway, here are a few excerpts from said book:
"I don't use laptops, does the Shift Key capitalize the letters?"
User: Why does my computer keep beeping?
Tech: You are pressing the CTRL Key instead of the Shift Key. The Shift key capitalizes the letters.
User: Okay, so I don't have to click on this 'e' icon for internet, I just type google?
Tech: No, you still need to open up Internet Explorer.
User: When the battery low is flashing, do I just need to plug it in?
These are not all the quotes from the book, just some of my personal favorites.