Granted, its only been a year, but it never ceases to amaze me how much blame 'equipment' recieves. Take for example someone talking on a microphone. During a briefing, the microphone would 'fade in and out'. Naturally, someone came up to me after the talk to tell me there is "something wrong with the mic". That "something" can be resolved by simply TALKING INTO THE MIC!!! I guess they failed to notice that the mic would "cut out" when the speakers head tilted back, but picked up again when he moved closer.
*sigh*
Thursday, January 14, 2010
"Hate"i
(To be clear, I do not hate Haiti, however... the people that are assisting those in need are another story)
I don't understand how people can just become dumb. Maybe they see us (techs) walking around the floor and forget basic computer use. Like meeting a doctor at a bar and asking about a rash on your neck. You know it is not an issue, but you figure, what the hell, he's here.
So far, my favorite "All-Stars" have been:
Person A
This person wanted to know how to access all the emails everyone else was seeing. I asked him if he is trying to see EVERYONE's email, to which he replied "yes". I told him that is not possible, you can only view emails that are sent to you. He said "Oh, well, how do I do that?" "Open...outlook?" "How do I do that?"
Person B
This individual has had a few issues, he is what in our office, we refer to as a "Punisher". He has at least had what I consider to be "valid" questions.... until he hit the "reset" button, and we then had the following conversation:
Person B: So, I hit the reset button... what does that mean?
Me: It means your computer is resetting....
Person B: So... does that mean I have to login again?
Me: Yes.
Person B: All the way?!
Me: ...yes....
Person B: Well, how do I prevent this from happening?
Me: By not pressing reset.
More to come as the day(s) go on.
I don't understand how people can just become dumb. Maybe they see us (techs) walking around the floor and forget basic computer use. Like meeting a doctor at a bar and asking about a rash on your neck. You know it is not an issue, but you figure, what the hell, he's here.
So far, my favorite "All-Stars" have been:
Person A
This person wanted to know how to access all the emails everyone else was seeing. I asked him if he is trying to see EVERYONE's email, to which he replied "yes". I told him that is not possible, you can only view emails that are sent to you. He said "Oh, well, how do I do that?" "Open...outlook?" "How do I do that?"
Person B
This individual has had a few issues, he is what in our office, we refer to as a "Punisher". He has at least had what I consider to be "valid" questions.... until he hit the "reset" button, and we then had the following conversation:
Person B: So, I hit the reset button... what does that mean?
Me: It means your computer is resetting....
Person B: So... does that mean I have to login again?
Me: Yes.
Person B: All the way?!
Me: ...yes....
Person B: Well, how do I prevent this from happening?
Me: By not pressing reset.
More to come as the day(s) go on.
Wednesday, January 6, 2010
Duplicate Duplicate Email Email
I recently came into possession a ticket from a user stating (as you will soon see) that she is recieving duplicate emails. While the issue itself isn't what makes the blog worthy, it's the way she handled it that does. Here is the email.
"Hi Enterprise Helpdesk – I am wondering if you can help me with a strange problem. I often receive duplicate emails from a wide variety of people. It seems to be a problem with Outlook. I have attached an example of duplicate emails to better explain my problem." In her emails are two attachments of the same email.
Email Fail.
Monday, January 4, 2010
New Year, Same People
As I have yet to contact the person in question here, I'm only going to comment on the actual ticket itself.
"User is not connecting to the network. I [Help desk phone support] asked if the laptop was plugged into the wall with a network cord, and she stated that she did not have one of those."
I wonder why she can't connect....
Tuesday, December 8, 2009
Missed Connections
Conversation I overheard the other day:
User: I don't have internet connectivity, so I'll have to forward you this email.
"Remote waste of time"
People don't seem to understand that "Remote Desktop" is only useful if the computer you are trying to remote into is turned on. This is pretty much, word for word a conversation I had with a user the other day.
User: My remote desktop doesn't work, I can't login to my computer here at work.
Me: Okay, was the computer turned on?
User: (irritated) Yes, of course my laptop was turned on, that was what I was using to remote into my work computer!
Me: No, ma'am... the computer at your office, was that turned on?
User: Why does that need to be on?
Me: So you can connect to it?
This conversation actually went back and forth for a good 30 seconds, she could not get it through her head that the computer she wanted to access had to be turned on in order to access it.
/facepalm
Monday, November 23, 2009
Thats why....
... you never give a user administrator rights. Someone dropped off their laptop today because they wanted Office 2007 installed on it. He will be getting it back with alot less. Aside from the normal things (Firefox, iTunes, GChat) there were a couple of other programs installed that I found very entertraining (keep in mind, this is a government issue laptop): Thinking Rabbit Adventure and Command and Conquer Generals. I guess he's trying to save the virtual DC before moving on to the real one?
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