You, Me and TV

The other day our "Command Center" was opened up for a training exercise. I was one of the tech's assigned to making sure the attendee's where able to access their information without any issues, and answer any questions they where going to have. These questions, also include me being an optometrist.

User: Will I be able to see the presentation?

Me: I don't know, can you see this TV? (Pointing to a 46" television that is showing the presenter, which is no more than 2 feet away)

"The Gang gets a Book"

Our office has recently taken to the idea of writing down all the funny things they hear on a daily basis and putting them into a book. They have called it their "One D Ten T" book. What a GREAT idea... I wish someone told them about this idea a few months ago! :-/

Anyway, here are a few excerpts from said book:

"I don't use laptops, does the Shift Key capitalize the letters?"

User: Why does my computer keep beeping?

Tech: You are pressing the CTRL Key instead of the Shift Key. The Shift key capitalizes the letters.

User: Okay, so I don't have to click on this 'e' icon for internet, I just type google?

Tech: No, you still need to open up Internet Explorer.

User: When the battery low is flashing, do I just need to plug it in?

Tech: Yes.

These are not all the quotes from the book, just some of my personal favorites.

Privacy

More helpful tips from your helpdesk. If you see your IT guy in the bathroom, do NOT asking him questions while he is urinating.

Man, two Blogs in less than a week, it must be getting more busy around here!

Ordinarily, I would try to fill up a blog with as much fluff as I can to help describe the story and setup the anticpation of "Oh man, what is this person going to do now?" but I'm just going to cut to the chase, mainly because this person just came out swinging.
This particular All-Star came into the office to pick up her laptop. I escorted her to the testing area, and asked her to login. She could not get past the "Okay" window.
"Go ahead and just click on 'Okay" I tells her.
She begins to Right Click.
"No ma'am... Left Click.
"But I'm not left handed."

/facepalm

A few of my favorite things

Its been a relatively slow month of September for us here. I hate to say we "need" a hurricane to liven things up, but FEMA could use a disaster or two to help spiff up my blog.

We've been updating laptops over the past few days/weeks, and I find it entertaining when people come into our office to say things like "I need to have my profile created on my laptop" (which just involoves the user logging in), or "I need to have my password updated" (which again, is just the user logging into their laptop). The other day, I did notice a first, and felt that it was a sight worth blogging about. What is it you ask? The "Show Desktop" icon located wherelese, but on the desktop. Not in the system tray, or taskbar, but on the ACTUAL desktop.

*sigh*

"SAVE THE CLOCK TOWER"

Just when I thought that August was going to

be a slow month for my All-Stars, I struck gold!

The conversation started with the user asking me when we were going to update to Windows 2007. I said probablly never, because it doesn't exist. She replied with "Well, I'm running it at my house!" "Are you sure you aren't running Vista?" "Oh....."

So, she tells me that her system clock is off by about 4 minutes, and it is making her late to meetings. I told her that is most likely her system battery as the first indication that it is weak is the system clock slows down. So I boot into her profile, and her clock shows the same time as the phone on her desk. I told her the clock is fine, and she argued with me. I said okay... Computer - 3:31, Telephone -3:31, my Blackberry - 3:31. She then looked at her watch, and to which I responded "Maybe its time to get a new watch battery."

CTRL+C=WTF

My winning ticket for the day had the headline of "User needs assistance in backing up R and M to IronKey. Thinking there was more to this ticket than that, I optimistically went to the office. I was wrong. It was simply a "Copy and Paste" ticket.
What got me though wasn't his ineptitude, but the fact that as I was leaving, he said "That was really easy, why couldn't the girl on the phone help me?"
"Excuse me?"
"I spent almost an hour talking to your phone support, and the girl on the other end had no idea how to do what I was asking."

/sigh