Printer? I hardly knew her.

Phew. I am glad I got to blog one more time this month. Two thousand and ten started off pretty fast, but things started to slow down these past few weeks. However, if I haven't said it before, I am saying it now, never underestimate the power (or lack there of) of the human mind.

I received a ticket regarding a printer that "Suddenly stopped working". So, I go down to take a look at it. There, on the printer in question, is a note that says "Printer broken, ticket number ". Well, the first thing I notice, is the printer, is in fact turned off. Chuckling to myself, thinking there HAS to be more to this, I turn the print device back on. After it powers on and runs through the test, I get another notification of what just MIGHT be wrong with the printer. There, on the screen, is a message saying "replace toner on three drums". So, my question now isn't whats wrong with the printer, its "When was the "printer broken" sign put on the machine?" Was it when the message was displayed that you need to replace the toner, or was it placed on the machine when it was turned off?


/facepalm

Paper Weight

Ah blogging. How I have missed you. Its such a shame that I don't get more blog-worthy entries on a daily basis. I guess that just make the select few that much more special.

Now, pay attention, maybe you can help this user too!

Yesterday, we stopped in on a user who explained to us that his printer doesn't work properly. Apparently, the printer "shredded" paper as it was trying to feed. He then mentioned that it only does it when he puts a lot of paper in the tray, but when he puts about 3/4 the normal amount, the printer works fine. He then showed us, that the printer does in fact work, when he only put one ream of paper into the tray. The one tech that I was with told the user that he will "Take a look at the printer." Can you guess what I said to him, and what I advised the user to do in the future?